See current pricing and start your free trial on the pricing page.
When you cancel a paid plan that includes a shield phone number, we hold your number for 30 days so you can update your FMCSA record and anywhere else it is published. Resubscribe during that window and you keep the same number, no setup. After 30 days the number is released. The 30-day number hold does not apply to unpaid trials that end without converting, or to plans without a shield phone number.
See the cancellation flow →No. Brokers and shippers you've worked with can be added to your allow list — they ring straight through. Cold callers do not. If a real broker hits the filter the first time, they press 1 to connect and your dashboard logs the call so you can move them to your allow list permanently. Cold dialers and robocalls don't press 1; they hang up.
Add their phone and email to your allow list once. Future renewals, claims, and COI requests come straight through. The same goes for your factoring company (if you have one), your ELD provider, and your accountant.
Always. DOT inspectors, FMCSA, PHMSA, NCCDB, state DOT, CHEMTREC, and the courts are on a baseline allowlist that cannot be turned off — not by you, not by us, not by anyone. .gov and .mil senders also always come through.